Return Policy
We want you to love what you ordered! However, if you are not completely satisfied, we’re here to help. Please read our return policy below to understand the process and guidelines.
1. Eligibility for Returns
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unworn and unwashed
- In its original condition with tags attached
- Returned in the original packaging
2. Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] to request a return authorization.
- Provide your order number, item details, and reason for the return.
- Once approved, we will provide you with a return shipping address.
3. Return Shipping Costs
If the return is due to a defective item or an error on our part, we will cover the return shipping costs. For other returns, customers are responsible for return shipping fees.
4. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank.
5. Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order. This helps ensure prompt processing.
6. Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged. Please check the product details before making your purchase.
7. Policy Updates
We reserve the right to modify this return policy at any time. Any changes will be updated on this page and will take effect immediately.
8. Contact Us
If you have any questions regarding our return policy or need assistance, please reach out to us:
- Email: [email protected]
- Phone: 123-456-7890
Thank you for shopping with us! We appreciate your business and strive to provide you with the best experience.